Support Center

Send download, activation, or payment issues straight to support

Tell us where you got stuck and include purchase email, payment time, or the first License Key characters so the issue can be traced faster.

Send support request Manage license first
Submissions saved in admin Email notification to support inbox For license, payment, and App Store issues
Activate License Download App Support Form Reset Device App Store Help

License & Activation

  • activation failed
  • device limit reached
  • reset license

Billing & Payment

  • WeChat Pay issues
  • license email not received
  • refund request

Drakvix Repeater Issues

  • playback problems
  • AB loop issues
  • transcription issues

Mac App Store Support

  • installation issues
  • purchase issues

Expected response time

Most product and license issues are reviewed within one business day. For payment, license email, and device reset issues, include purchase email and payment time when possible.

Before submitting

  • Purchase email or App Store purchase path
  • macOS version and app version
  • Steps that caused the issue or error message
Reduce back-and-forth

Describe it once so support can reply faster

Choose product and issue type, then include steps, macOS version, and purchase details. Specific context makes first-reply resolution more likely.