We only collect what is needed to provide the service
Last updated: June 2026. This page explains how Yuanfan Technology (Dongguan) Co., Ltd. handles personal information from website visits, contact forms, email conversations, and product support.
Information you submit is used to reply to you; website technical data is used to keep the site reliable.
What we collect
Contact form and email details you choose to provide, plus basic technical logs generated when you visit the website.
How we use it
To reply to inquiries, provide product support, improve website experience, troubleshoot issues, and meet necessary legal obligations.
What we do not do
We do not sell, rent, or trade your personal information, and we do not ask for sensitive data such as ID numbers, bank accounts, or medical information.
Start by choosing the privacy question you need to solve.
Website privacy, product support, and App Store app privacy follow different paths. We separate the entry points so you know exactly where to go next.
Understand what the website collects
For website visits, contact forms, email communication, and requests to access or delete website-related data.
Read website privacy detailsAccess, correct, or delete data
Email us with the request type, related email address, product, or page, and we will confirm receipt first.
Send privacy requestView Drakvix Repeater app privacy
Drakvix Repeater has a separate page for local learning data, media files, and the App Store version.
Open app privacy pageWebsite Privacy Policy Details
The full policy appears below. If you only need to submit an access, deletion, or correction request, use the privacy contact entry above.
1. Information We Collect
We collect information only when it is needed for a clear purpose, including:
- Information you provide: name, email address, company name, inquiry content, screenshots, or diagnostic details submitted through contact forms, email, or support requests.
- Technical information: IP address, browser type, operating system, access time, pages visited, error logs, and similar technical data generated when you visit the website.
- Communication records: records of email or support conversations between you and us.
We do not actively collect sensitive personal information such as ID numbers, bank accounts, or medical information.
2. How We Use Information
- To reply to inquiries and provide product, license, download, or support information.
- To troubleshoot website, download, licensing, or support issues.
- To improve website content, user experience, and service quality.
- To comply with applicable legal requirements when necessary.
We do not use personal information for additional commercial purposes not described in this policy.
3. Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share or disclose limited information only when necessary:
- Legal requirements: when required by applicable law, courts, or government authorities.
- Service providers: trusted providers involved in website hosting, email, form storage, or basic security services, limited to the agreed purpose.
- Business changes: in a merger, acquisition, or asset transfer, relevant information may be transferred as part of business assets with reasonable notice.
4. Data Security
We use reasonable technical and administrative measures, including HTTPS/TLS transmission, access control, necessary log review, and data minimization. No internet transmission is absolutely secure, so please do not send unnecessary sensitive information through forms or email.
5. Cookies and Analytics
The website may use cookies or similar technologies to remember language preferences, improve user experience, and understand page visits. You can refuse or delete cookies in your browser settings, but some features may be affected.
6. Data Retention
- Contact forms and support requests: usually retained for 3 years from submission for follow-up, issue tracking, and service improvement.
- Website access logs: usually retained for 1 year for security troubleshooting and reliability analysis.
- If applicable law requires a longer retention period, we follow the legal requirement.
7. Your Rights
Where permitted by applicable law, you may request access, correction, deletion, or withdrawal of consent-based processing. Submit your request through the contact options on this page, and we will handle it within a reasonable time.
8. Minors
This website is not directed to individuals under 18. If we discover that we have collected personal information from a minor by mistake, we will delete it as soon as possible.
9. Policy Updates
We may update this Privacy Policy as our products, services, or legal requirements change. Updated versions will be posted on this page with the update date. For significant changes, we will provide reasonable notice through the website.